6 Returning the Boon: 2011–2015

7 My Last Year and My Greatest Challenge: 2016–2017

8 Looking Back from a Higher Level

PART II

LIFE PRINCIPLES

1 Embrace Reality and Deal with It

2 Use the 5-Step Process to Get What You Want Out of Life

3 Be Radically Open-Minded

4 Understand That People Are Wired Very Differently

5 Learn How to Make Decisions Effectively

Life Principles: Putting It All Together

Summary and Table of Life Principles

PART III

WORK PRINCIPLES

Summary and Table of Work Principles

TO GET THE CULTURE RIGHT . . .

1 Trust in Radical Truth and Radical Transparency

2 Cultivate Meaningful Work and Meaningful Relationships

3 Create a Culture in Which It Is Okay to Make Mistakes and Unacceptable Not to Learn

from Them

4 Get and Stay in Sync

5 Believability Weight Your Decision Making6 Recognize How to Get Beyond Disagreements

TO GET THE PEOPLE RIGHT . . .

7 Remember That the WHO Is More Important than the WHAT

8 Hire Right, Because the Penalties for Hiring Wrong Are Huge

9 Constantly Train, Test, Evaluate, and Sort People

TO BUILD AND EVOLVE YOUR MACHINE . . .

10 Manage as Someone Operating a Machine to Achieve a Goal

11 Perceive and Don’t Tolerate Problems

12 Diagnose Problems to Get at Their Root Causes

13 Design Improvements to Your Machine to Get Around Your Problems

14 Do What You Set Out to Do

15 Use Tools and Protocols to Shape How Work Is Done

16 And for Heaven’s Sake, Don’t Overlook Governance!

Work Principles: Putting It All Together

ACKNOWLEDGMENTS

ABOUT THE AUTHOR

CONCLUSION

APPENDIX: TOOLS AND PROTOCOLS FOR BRIDGEWATER’S IDEA MERITOCRACY

BIBLIOGRAPHY

INDEX